Privacy Policy

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Privacy Policy

ChekUp ("we", "us", "our") is committed to protecting your privacy and ensuring that your personal information is handled in a safe, secure, and responsible manner. This Privacy Policy explains how we collect, use, store, and protect your information when you use the ChekUp website, mobile application, and related services (collectively, the "Platform").

By accessing or using ChekUp, you agree to the terms of this Privacy Policy.

1. Who We Are

ChekUp is a digital healthcare access platform that connects patients with licensed healthcare professionals for virtual consultations and home or office visits.

Brand: ChekUp – Digital Care, Personified

Contact Details:

  • Brand: support@chek-up.com
  • Technical Support: tech@chek-up.com
  • General Enquiries: info@chek-up.com
  • Business Hours: Monday – Friday | 08:00 – 17:00 (SAST)

2. Information We Collect

We collect personal information only where necessary to provide our services in a lawful and transparent manner./p>

2.1 Personal Information
  • Full name
  • Date of birth
  • Gender
  • Contact details (email address, phone number)
  • Identification details where legally required
2.2 Health & Consultation Information
  • Medical history shared during consultations
  • Consultation notes and outcomes
  • Prescriptions and follow-up records
2.3 Location Information
  • Address and GPS location for home or office visits
2.4 Device & Technical Information
  • IP address
  • Device type and operating system
  • App usage data and logs
2.5 Payment Information/h5>
  • Secure payment transaction details (processed by third-party payment providers)
  • ChekUp does not store full card or banking details

3. How We Use Your Information

Your information is used strictly for legitimate healthcare and operational purposes, including:

  • Providing virtual consultations and home-visit services
  • Matching users with licensed healthcare professionals
  • Managing appointments, prescriptions, and follow-ups
  • Processing payments and subscriptions
  • Communicating important service-related notifications
  • Improving platform performance and user experience
  • Ensuring clinical, legal, and regulatory compliance

4. Legal Basis for Processing

ChekUp processes personal information in accordance with the Protection of Personal Information Act (POPIA) and applicable laws based on:

  • User consent
  • Contractual necessity
  • Legal and regulatory obligations
  • Legitimate interests related to healthcare service delivery

5. Data Protection & Security

We implement industry-standard safeguards to protect your personal information, including:

  • Encryption of data in transit and at rest
  • Secure servers and hosting environments
  • Restricted access to authorized personnel only
  • Regular system monitoring and security audits

Despite these measures, no system is completely secure. Users are encouraged to protect their login credentials at all times.

6. Sharing of Information

ChekUp does not sell or trade personal information.

Information may be shared only with:

  • Licensed healthcare professionals providing services to you
  • Trusted service providers (e.g., payment processors, hosting providers)
  • Regulatory or legal authorities where required by law

All third parties are contractually bound to protect your information.

7. Data Retention

We retain personal and health information only for as long as necessary to:

  • Provide services
  • Meet legal, clinical, and regulatory requirements
  • Resolve disputes and enforce agreements

When information is no longer required, it is securely deleted or anonymized.

8. Your Rights

In accordance with POPIA, you have the right to:

  • Access your personal information
  • Request correction or updates to your data
  • Withdraw consent (where applicable)
  • Request deletion of your information, subject to legal obligations
  • Lodge a complaint with the Information Regulator of South Africa

Requests can be made by contacting support@chek-up.com.

9. Cookies & Tracking Technologies

ChekUp may use cookies and similar technologies to:

  • Improve website functionality
  • Analyze usage trends
  • Enhance user experience

Users may manage cookie preferences through their browser settings.

10. Children’s Privacy

ChekUp services are intended for users aged 18 years and older. Minors may only use the platform with parental or legal guardian consent.

11. International Data Transfers

Where applicable, data may be processed or stored outside South Africa using secure servers. All international transfers comply with applicable data protection laws.

12. Updates to This Policy

ChekUp may update this Privacy Policy from time to time. Any changes will be posted on the website and app with an updated effective date.

Continued use of the Platform constitutes acceptance of the revised policy.

13. Important Disclaimers

Medical Disclaimer: ChekUp does not replace physical medical examinations where clinically required.

Emergency Disclaimer: ChekUp does not provide emergency medical services. In an emergency, contact your nearest emergency facility immediately.

Technology Disclaimer: Service availability depends on internet connectivity, GPS accuracy, and platform performance.